Tag Archives: Franchisee Interview

The 12 Days of Franchising Tour Interviews CEO of Two Maids & A Mop

Ron Speaking at 2016 IFA ConferenceOur CEO Ron Holt was asked to participate in Franchise Interviews; a nationally recognized podcast dedicated to the franchise industry. Make sure to check out the podcast as Ron discusses the power of vision, the power of systems and the power of unit economics. According to Ron, “Almost every success that I’ve ever had since maturing into a adult started with one single vision. Nothing can ever guarantee your success but you can be guaranteed to fail without a proper vision”.

The podcast series is centered around the holiday season and offers listeners a free surprise gift. Today’s surprise gift is an exclusive interview with the Michael Gerber; the author of E-Myth; the franchising industry most heralded book on systems management and documentation.

Please take 15 minutes to check out today’s interview: Ron Holt Interview with Franchise Interviews Podcast.

Profiles in Success: Anthony Truong

Two Maids Orlando

The Two Maids & A Mop business model offers a unique approach to a very old, static industry. Our brand disrupts the residential cleaning industry by using a variety of innovative technological advancements; including real-time online scheduling, social media brand awareness and digital media lead generation. Our growth has been so phenomenal that Inc. Magazine recently recognized us as the fastest growing cleaning company in America. The secret to our success certainly starts with the business model. But honestly, the true secret to our success ends with our franchise owners. In this series, we’d like to introduce some of the superstars within our franchise family.


Anthony Truong – Orlando, FL Franchise Owner


I was working inside my office one afternoon when the telephone rang. On the other end of the line was an energetic guy that was ready to take over the world within sixty seconds of the conversation. I immediately fell in love with the guy because, well… he sounded a whole lot like me thirteen years ago. Of course, this future titan of business is none other Anthony Truong; proud franchise owner of the best maid service in Orlando. Just wait until you hear his story.

Anthony was born in Saigon in 1973, just two years before the Vietnam War officially ended. Growing up in Vietnam was especially challenging due to the lack of food, running water and electricity. In those days, electricity and water were provided by the state on a random basis only. The only food source that was available to the people was Daphnia Seeds, the same exact stuff used to feed livestock. His parents were desperate to provide their children with a different way of life and devised a risky plan to escape the communist country. Anthony’s father and older brother decided to escape the country by floating on an old, wooden boat for seventeen days. Eventually, the boat found land on the shores of Thailand. His father and brother fought off multiple pirate attacks and suffered through extremely difficult weather conditions. It was an harrowing experience and death seemed assured. Once safely in Thailand, Anthony’s father and brother were herded into a camp already overcrowded with other Vietnamese refugees. They remained there living under difficult conditions for two solid years until they were brought to New Jersey by sponsorship of a local church.

Things did not improve until Anthony’s father and older brother were able to relocate to the United States. Both got jobs and worked hard to send money back home to help support Anthony and his mother. And after six years of separation, Anthony’s family was finally able to reunite at JFK International Airport in New York. Anthony recalls the moment vividly.

“I can still see my father and brother smiling, crying and waving in the glass waiting room inside the airport. I was overjoyed. I loved my father dearly and had missed him ever so much. I raced through the customs building, hurdling the cement steps and fell right into my father’s open arms. I wept tears of joy as he hugged me and kissed me. I knew my life had changed forever at that exact moment.”

Anthony has loved America ever since that very first day and he’s taken full advantage of the benefits our great country offers. He eventually graduated high school with honors, attended college on his own dime and worked tirelessly inside corporate America for the past fifteen years. This is the moment when I met Anthony for the first time; on that innocent phone call last year.

Two Maids OrlandoAnthony talked a very big game. He had big dreams; wild visions in fact. I remember everything about our initial conversation. He talked about his desire to own the Orlando market; even though he lived more than 75 miles away in Palm Coast. He talked about his desire to serve as the initial Office Manager; even though he had plenty of money to hire an on-site manager. He even talked about his willingness to travel to Birmingham ASAP to get the ball rolling; like tomorrow in fact. Like I said, he talked a big game and I knew that we just had to meet this guy. Anthony’s first meeting with us was inside a hotel lobby. I didn’t know anything about his past. Didn’t know about Saigon. Didn’t know anything other than a couple of energetic phone calls. But on that night inside that hotel lobby, I knew we had a winner.

Anthony opened for business earlier this year. Hasn’t been a franchisee for a long time. But in that short time frame, he’s proven his commitment time after time. He’s notorious for working crazy hours. Believe it or not, he’s even provided a house cleaning for a customer past the midnight hour. He’s pushed brooms. Conducted estimates. Been on last-minute supply runs. Driven back and forth each of those long 75 miles from Palm Coast to Orlando every day since his grand opening. He rarely spends time with family during the week as a result. But make no mistake, Anthony loves his family and proves that by is work ethic. It’s been a sacrifice but he’s accepted the challenge from day one.

I believe that every successful business owner must possess four essential qualities: a business owner must be passionate, a business owner must have a plan, a business owner must have a very high work ethic and a business owner must refuse to lose. Anthony embodies every one of these traits and he didn’t just start living those ideals yesterday. He’s been busting his tail for a long time. He’s been passionate about building financial freedom for a long time. He’s been refusing to lose for a long time. And trust me, he’s been passionate about his plan for the future for a very long time. He’s the kind of guy that will find success no matter the direction. I’m just thankful that he chose Two Maids & A Mop.

Anthony still has a long way to go. He’s still building his business and he’s still working crazy hours. He already knows this and he’s cool with the challenge. I have no doubt that his future is bright. Anthony is success and there’s not one person on this earth that couldn’t learn something from him. Reach out to him and ask him about how to make it in this country. His answer will not be sexy. His answer will probably repeat everything that I’ve already said. Be passionate. Have a plan. Work harder than everyone else. And refuse to lose. That’s Anthony and we love him. Thank you Anthony for choosing Two Maids & A Mop and please keep on being you. You’ve earned everything and your future is bright. You are success!

Married Couple Finds Steady Secondary Income in Two Maids & A Mop Franchise

Jennifer FlaTwo Maids Franchised, executive director for a nonprofit working with special needs adults, and husband Dirk Flad were looking for an investment opportunity that would provide a stable income in addition to their full-time careers. The Baldwin County, AL residents researched multiple franchise investment options and eventually discovered that Two Maids & A Mop provided the exact opportunity for their family.

“We met with the executives at Two Maids and immediately loved the family atmosphere of the corporation,” says Jennifer. “We liked the potential growth opportunities with the company and thought the absentee owner model was the perfect fit for what we were looking for.”

Absentee investment franchise owners within the Two Maids & A Mop franchise network provide the monetary investment while Two Maids executives strategically pair the investor with a qualified sweat equity partner who manages day-to-day operations to ensure the franchise runs effectively. Franchises can also choose the “owner-operator” model, which is for individuals who have the investment capital needed as well as a passion to run their own business. Although she is an absentee owner, Jennifer still maintains weekly communication with her managers and visits the locations each month.

After much deliberation between executives and the Flads, the couple decided to develop the Pensacola and Fort Walton Beach, FL territories due to their proximity to northwest Florida. The couple also has plans to open a third franchise in Baldwin County, AL in late 2016.

“We are so thankful that Ron trusted us to take over ownership of the original location,” said Jennifer. “Owning these two locations has truly been a blessing, and we couldn’t be happier that we chose Two Maids for our investment.”

“The best thing for us is that Two Maids & A Mop provides a stable, steady income,” says Dirk. “Regardless of changes in the economy, the income stays consistent and provides our family with a much-needed boost to our household income level.”

You can visit the franchise territory website by clicking here: Pensacola House Cleaning Services.